Wednesday, April 15, 2015

TWU GMail Implementation

It started with a survey.

In spring 2014, over 1,000 enrolled students replied to a survey created by the Students Advisory Committee for Technology (StudentsACT) about the future of their TWU email. Over 60% of them voted for GMail. In fall 2014, the Office of Technology began implementation of Google Apps for Education which includes Gmail for students at TWU.

Through this process, all students, faculty, and staff have a Google Apps for Education account through TWU. Students were moved from Exchange to TWU GMail while faculty and staff had an option of moving to TWU GMail or staying with Exchange.

“Google Forms allowed our students and community partners to seamlessly communicate about observation visitation schedules.  In addition, Google Classroom allowed us to share resources that students may use even after they graduate and no longer have access to Blackboard. I also use Google Drive to collaborate with colleagues and students, using it as a central location for research resources (but not including confidential data files).”
--Holly Moore, Assistant Professor, Family Sciences 

Google Apps Communication Plan

Student, faculty, and staff testing of GMail and other Apps
Emails to students November through February
Website with help docs and live training in December

Phone bank led by students in January. Answered over 200 phone calls from students, faculty, and staff. 77% of calls (on average) were resolved at the phone bank, decreasing the burden on the Technology Service Desk

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